Our Offerings

1. BUSINESS PROCESS OUTSOURCE (BPO)

Since Outsourcing can offer greater budget flexibility and control, and allows organizations to pay for the services and business functions, we help Organizations avail their services when they need them. Outsourcing also reduces the need to hire and train specialized staff, brings in fresh expertise, and can reduce capital, operating expenses and risk.

  • Outsourcing of Insurance Unit of Bank (Bancassurance Unit)
  • Outsourcing of Health Insurance Unit, Bancassurance Unit of Life & Non Life Insurance Company
  • Outsourcing of Call Centre Unit for Bank & Insurance Company for follow-up & after sales service

2. DIRECT SALES AGENCY MODEL (DSA)

KFA will work with the Bank on a DSA model, where the Bank will appoint KFA to sell selected loan & deposit products to potential new customers.

KFA, after generating leads, will:

  • Take care of Pre-Credit Assessment Process in case of Loan Products;
  • Undertake Primary Due diligence Process in case of Deposit Products; and
  • Submit required Documents as per Bank’s requirement.

Similarly, KFA will follow guidelines to generate potential deposit customers.

KFA will provide with end-to-end customer acquisition solution focused in increasing business throughputs.

Our Sales strategy will be focused on getting closer to the customers by adopting and implementing other sales initiatives, one of which will also be doorstep banking to bring services to people’s homes and places of work for upselling and cross-selling opportunities.

3. MANAGEMENT CONSULTING SERVICES

We help transforms businesses through industry expertise and insights.

Our management consulting services focuses on our clients' most critical issues and opportunities: We bring deep, functional expertise by adopting “Best Practice” of the industry.

  • Financial Sector

  • Credit Appraisals, Management and Recovery
  • Treasury Management
  • Financial Management
  • Banking Operation Management
  • Customer Service Management
  • Retail Portfolio (Home Loans, Auto Loans, Credit Cards, Personal Loans) Outsourcing
  • Internal & External Audit
  • IT Management
  • Insurance Sector

  • Agency Business
  • Corporate Business
  • Sales Tracking System
  • Financial Management & MIS
  • Reinsurance & Product Development
  • Corporate Sector

  • Overall Management Consulting
  • HR Management
  • Financial Management & MIS
  • Tax Planning
  • Feasibility Reports (Market Survey Research)
  • IT Consulting Services
  • Impact Analysis
  • Marketing Functions

4. FORMULATION OF STRATEGY

We build tailored solutions to help clients achieve sustained growth and emphasize on the mobilization of resources in the most effective manner to face complex and strategic challenges.

  • Business Strategy
  • Sales & Marketing Strategy
  • Customer Retention Strategy 
  • Financial Strategy

‚Äč5. MARKET RESEARCH & FEASIBILITY ANALYSIS

KFA offers a great helping hand in the preoperational phase towards launching of client’s ideal product or service. Prior to the execution of our client’s project, our experts are well experienced with doing both extensive and intensive market research.

Furthermore, we also conduct a wide scale of feasibility research studies.

KFA has gained invaluable experience through a diversity of self-conducted feasibility studies for various sectors through its own in-house dedicated Research Cell.

By making use of advanced frameworks for market size estimations, organizational structures and revenue and cost analysis, we advise our clients to ultimately make an important but difficult business decision. Whether it is entering a new market, launching a new product or an international expansion, we can offer our client step-by-step approach with a detailed and quantified methodology to help our client make their final call.

Our feasibility studies contain a professional and sophisticated study and can include the following:                   

  1. Background research
  2. Organizational structure
  3. Market & Price research
  4. Environmental study
  5. Economic feasibility study
  6. Financial feasibility study
  7. Cash flow analysis
  8. Financial Analysis (ROI, IRR, NPV, PBP) calculations and estimates
  9. Financing methods research

6. ORGANISATION DIAGONOSIS

Organizational Diagnosis is an effective ways of looking at an organization to determine gaps between current and desired performance and how it can achieve its goals. Recommendations and Roadmaps will provide the way forward in order to overcome and deliver sustainable action plans.

We first perform an evaluation of the organization using different methods (interviews, surveys, observations, etc.) and different sources of information (employees, leaders, clients, suppliers) in order to paint the most specific picture possible.

7. HR DIAGNOSTIC

The HR Diagnostic Tool helps our client understand the current maturity level of the Organization’s HR capabilities. It describes the state of Organization’s leadership and mindset towards human capital practices and helps identify gaps for improvement, across HR areas such as recruitment, training and development, performance management, talent management and employee engagement to name few.

Potential Benefits

If you are thinking of upgrading your HR capabilities but do not know where to begin, our HR Diagnostic tool can help you discover areas for improvement. Upon completion of the diagnosis, you will receive a three-column report with an analysis of the current HR Maturity level, including the strengths and opportunities to do even better.

8. HUMAN RESOURCE CONSULTING SERVICES 

HR Consulting Services from KFA encompass a broad spectrum of HR disciplines designed to provide HR expertise that supports the success of our client’s organization. Our delivery of HR consulting services is based upon timely execution of agreed upon deliverables and performance results.

Our intervention in the first phase of HR Consulting consists of the following segments:

Review Of Existing HR Policy, Structuring & Finalization of the Reviewed ‘HR Policy’ (Including Organization Structure):

KFA will review the existing policy and structure a Comprehensive HR Policy, which provides a means for formalized, systematic documentation and communication of policies and practices established by the Board of the Organization.

The Human Resource Policy Guide helps employees to understand what is expected and can prevent misunderstandings about employer's policies.

Below components forms the integral part of HR Policy

  1. Formation of HR Committees
  2. Organization Structure
  3. Recruitment & Procedure of recruitment, pre-employment assessments and interviews 
  4. Employee on-boarding/Employee Orientation
  5. Salary Structure
  6. Probation Period
  7. Performance management and employee engagement 
  8. Talent planning & retention strategy/ Career Planning
  9. Job Description/Job Objectives
  10. Promotions & grades       
  11. Training & development 
  12. Staff records
  13. Provident fund, gratuity, festival allowances, insurance, 
  14. Compensation planning and strategy 
  15. Duty Time & attendance Solution
  16. Leaves & leave planning
  17. Succession planning & grooming
  18. Retirement, Resignation & Termination
  19. Exit Interview & handover procedures
  20. Disciplinary matters (Misconduct, penalties, suspension, termination)
  21. Regulatory legal compliance, Employment law
  22. Conflict/dispute resolution 
  23. Compensation planning and strategy 
  24. On-site HR support

In the second phase of intervention the Organization outsources their HR department to KFA, who will be responsible for implementation of all the viable of HR Policy along with over management of HR department.

9. FORMULATION & IMPLEMENTATION OF POLICIES & STANDARD OPERATING PROCEDURES (SOP)

Policies are standing plans that provide guidelines for decision-making.

These policies are guides to establish the boundaries or limits within which decisions are to be made. Within these boundaries, judgment must be exercised. The degree of discretion permitted will vary from policy to policy. Some policies are quite broad and allow much latitude, whereas others are narrowly constructed and leave little room for judgment.

Policies perform several important functions in organizations. First and foremost, they simplify decision-making. They delimit the area of search for possible alternatives and exclude the need for repeated, in-depth analysis of recurring, similar problems. Consequently, they promote efficiency in the utilization of managerial time.

Standard operating procedures (SOPs) are detailed instructions for the execution of a particular operation. They specify an exact chronological sequence of steps to be followed and permit little room for discretion. SOPs are frequently used to support the implementation of major policies.

We have the expertise to develop policies & SOPs in the following areas.

  • Human Resource Policy
  • Finance Policy
  • Administration & Operations Policy
  • Compliance & Audit Policy

10. INVESTMENT ADVISORY FUNCTIONS:

  1. Country Rating Analysis (On the Basis of World Bank’s Doing Business Index and other Relevant Parameters);
  2. Identifying Sectorial Scope in the Country;
  3. Identifying and finalizing Local Business Firm/Partner for Investment. 
  4. Full Analysis of the Regulatory Aspects about Investment;
  5. Conducting Comprehensive Feasibility Analysis, which will not only include secondary but also primary data, done by KFA’s In-house Scholars/Researchers
  6. Preparing Complete Business Plan
  7. Doing all regulatory work such as:
  • Company Registration in line with new Federal Structure
  • Tax Registration 
  • Taking Foreign Direct Investment (FDI) approval from Ministry of Industry and NRB (If applicable)
  • Filing other regulatory documentations
  • At Execution Level
  1. Management in both:
  • Pre-Operating; and 
  • Post-Operating Phases. 

Other areas of specialization includes:

11. Project Management

12.  Specific Sector Study

13. Legal & Compliance

14. Government/Developmental Sector

  • Impact Analysis
  • Research Studies
  • Planning, Monitoring and Evaluation of Respective Government Units
  • Rural Access Improvement & Decentralization Projects
  • Feasibility of Government Hydropower Projects
  • Primary Surveys on Effectiveness of Donor Agencies Funding Effectiveness
  • Human Resources/Personal Management Structures of Government Agencies
  • Public Finance
  • National Strategy for Developmental Statistics

15. Skill Based Trainings for Employment

Unemployment is one of the major problems of our country. It is a harrowing situation and there is less than 10 per cent probability for students of academic education to get a job, while there is job security of more than 80 per cent for students of technical education.

KFA, with its rich experience in the financial and upmarket sector also provides a platform in providing “Vocational Training” through its strategic partner “Worldlink Technical Training Institute (WTTI) which is one of the leading Vocational Training institutes in the Country.

Technical trainings include Mason, Assistant Welder, Mobile Phone Repairer, General Cook, Auto Mechanic, Off season vegetable producer, hand embroider, industrial electrician, scab folder, bar bender, house painter, furniture maker, motor mechanics, metalwork, printing, plumbing, carpentry, pottery, tailoring, office administration, cookery, agricultural courses in farming and breeding animals, computer training, etc.

Our Skill based Training Programs will provide young adults from in and around villages and the surrounding community with the skills they will need to secure reliable employment.  Such technical education will provide realistic job opportunities for the future and an avenue to independence.

We provide following services in the Hydropower Sector

  1. Need Assessment to Conduct ‘Vocational & Technical Skill Based Training’ to the Project Affected People (PAP)
  2. Structured Vocational & Technical Skill Based Training

Our training programs will train to learn both the technical and small enterprise management skills needed to run a successful small business. All our training programs in affiliation with WTTI are accredited from Council for Technical Education & Vocational Training (CTEVT).